Brinkley Customer Care (Service & Warranty)
- Labor rate
- Ask for a quote
- Services
- Mobile, A/C, Awning & slide
- Phone
- (574) 501-4280
- Website
- brinkleyrv.com
About Brinkley Customer Care (Service & Warranty)
Brinkley Customer Care in Goshen, Indiana, is the factory service and warranty team for Brinkley RVs. Owners drive in from other states for warranty work, and reviewers say the team treats them like family. The shop handles body and trim, chassis, AC, awning, electrical, brakes, tires, and parts. One reviewer brought their Z3100 in for what they thought were minor repairs and left feeling like they had a new RV. Communication stands out in the reviews. Jenn Doud gets mentioned by name for weekly updates and quick replies. When owners are on the road, the team has helped them find mobile techs and shipped parts so they could fix things themselves. Scheduling a couple months ahead is common for factory service, which is appointment only. This is a warranty and factory service center, not a general repair shop, so Brinkley owners are the focus. Reviewers mention warranty work, sidewall cracks, and dealer mistakes that Brinkley fixed. The parts warehouse ships quickly. Call ahead for appointments and parts availability.
Good to know
- Factory service and warranty work for Brinkley RVs
- Appointment only for factory service
- Reviewers praise communication and weekly updates
- Handles body, chassis, AC, awning, and electrical
- Helps owners find mobile techs on the road
Amenities
Shop hours
| Monday | 8am – 5pm |
| Tuesday | 8am – 5pm |
| Wednesday | 8am – 5pm |
| Thursday | 8am – 5pm |
| Friday | 8am – 5pm |
| Saturday | Closed |
| Sunday | Closed |
Mobile techs often book a few days out. Call to see when they can get to you.
What renters mention
“Brinkley RV is absolutely an amazing company! Their customer care service department is top notch and words can’t express how well they treated us when our 2025 Brinkley Z3100 had a couple warranty issues.” – Crystal B., 6 months ago, on Google
“Beyond happy with Brinkley Service!!! Brinkley goes above and beyond in everything they do!” – Matthew M., a year ago, on Google
“Our Model Z 3610 RV was serviced at the Brinkley Service center in Indiana for a crack on the curb side of our rig.” – Kathy F., 6 months ago, on Google
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